The small print, in plain English

This policy explains what personal information ScaleUpSoftware collects, why, and what you can do about it. We are the data controller for the information described here.

Who we are

[COMPANY NAME], [a company registered in England and Wales, number [COMPANY NUMBER] / a sole trader], trading as ScaleUpSoftware. Registered address: [REGISTERED ADDRESS]. Contact: hello@scaleupsoftware.co.uk. [ICO registration number: [ICO NUMBER].]

What we collect, and when

• When you use our contact form or message widget: your name, email address, phone number if you give one, and whatever you write in the message.
• When you email us directly: your email address and the contents of your email.
• If you become a client: the information needed to deliver and support your website or software — contact details, billing details, domain and hosting records, and the content you send us for your site.
• We do not collect analytics, advertising or behavioural data from visitors to this website.

Why we use it, and our lawful basis

• To answer your enquiry and, if it goes further, to quote for work — our legitimate interest in responding to people who contact us.
• To deliver, host and support what you've bought — performance of our contract with you.
• To send invoices and keep accounting records — our legal obligations.
• We do not send marketing emails unless you ask us to, and we do not sell or share your details with anyone for their own marketing.

Who else sees it

We use a small number of service providers who process data on our behalf: [Amazon Web Services (hosting, [REGION])], [Resend (sending contact-form email)], [ACCOUNTING SOFTWARE (invoicing)] and [Stripe, for client shops taking payments]. Each is bound by its own data-processing terms. Where any provider processes data outside the UK or EEA, that transfer is covered by the UK International Data Transfer Agreement or equivalent safeguards.

How long we keep it

• Enquiries that don't become work: [24 months], then deleted.
• Client records: for the life of the relationship and [6 years] afterwards, to meet accounting and limitation requirements.
• Backups: overwritten on our normal backup cycle, within [90 days].

Your rights

You can ask us for a copy of your data, ask us to correct or delete it, object to how we use it, or ask us to restrict it. Email hello@scaleupsoftware.co.uk and we'll respond within one month. If you're unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk, or by calling 0303 123 1113.

This website sets no cookies, and we don't track you.

There is no analytics, no advertising pixel, no session tracking and no third-party script watching what you do here. That's why you haven't been asked to accept anything — under the Privacy and Electronic Communications Regulations, consent is required for non-essential cookies, and we don't set any.

Your browser may store things of its own accord, and any site you click through to from here — LinkedIn, a client's site, a live example — sets its own cookies under its own policy.

If we ever add analytics, this notice will change and a genuine consent banner will appear before anything is set.

Using this site

You're welcome to browse, and to use the demonstrations and calculators here. Please don't attempt to disrupt the site, extract its content in bulk, or use it in a way that breaks the law.

Our content

The design, code, text, illustrations and demonstrations on this site belong to us or our licensors. You may not copy or reuse them commercially without written permission.

Estimates aren't quotes

Prices, timescales and the price calculator on this site are indicative and don't constitute an offer. A binding price is the one in a written quote we send you.

Examples and demonstrations

Some material here is illustrative: example layouts, invented data and sample interfaces, each labelled as such. Client work is shown with permission. Testimonials marked as examples are not real customer statements.

Accuracy

We keep this site accurate but don't warrant that it is error-free or continuously available. Nothing here is professional advice.

These govern work we do for clients. They apply alongside your written quote, which takes precedence where the two differ.

4.1 What we'll do

We'll deliver what's described in your written quote, with reasonable skill and care. Anything not in the quote is a change, which we'll price before starting. We'll tell you promptly if something can't be delivered as described.

4.2 What you'll do

• Provide content, images, logos and approvals within a reasonable time.
• Confirm you own or are licensed to use everything you send us, including photographs and fonts — we rely on that.
• Give us a single named point of contact for approvals.
• Keep your own domain registration and any accounts in your name current.

4.3 Money

• Build fees: [50%] on acceptance of the quote, the balance before the site goes live, unless your quote says otherwise.
• Monthly care plans are billed monthly in advance and are rolling — either of us may end them on [30 days'] written notice.
• Invoices are due within [14 days]. Late payment may attract statutory interest and, after written warning, suspension of hosting or support.
• Prices exclude VAT [where applicable].

4.4 Who owns what

• On full payment, you own the finished website design and content we produced for you, and your domain remains yours throughout.
• We keep ownership of our underlying tools, templates, components and know-how, and may reuse them on other projects.
• Third-party elements — fonts, stock imagery, plugins, platforms — remain owned by their licensors and are provided to you under their licence terms.
• You grant us permission to show the work in our portfolio unless you ask us in writing not to.

4.5 Hosting, uptime and support

• We host on reputable infrastructure and will use reasonable endeavours to keep your site available, but we do not guarantee uninterrupted service and offer no uptime warranty unless one is stated in writing in your quote.
• Planned maintenance will be notified in advance where practical.
• Support is provided by message during UK working hours. We aim to respond within one working day; this is a target, not a contractual commitment.
• We are not responsible for outages caused by your domain registrar, a third-party platform, your own changes, or events outside our reasonable control.

4.6 Limits on our liability

This section limits what we can be made to pay you. Read it properly — it is the section that matters most to both of us.

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that can't lawfully be limited.
• Subject to that, our total liability for all claims connected with the work is capped at the total fees you paid us in the 12 months before the claim arose.
• We are not liable for indirect or consequential loss, or for loss of profit, revenue, business, anticipated savings, goodwill, data or reputation — however caused, including where a site or system is unavailable.
• We are not liable for loss you could have reduced by keeping your own backups of content you supplied, or by telling us promptly about a problem.
• Each of these limits applies separately.

4.7 Data protection

Where we process personal data on your behalf — for example enquiries submitted through your website — you are the controller and we are the processor. We'll process it only on your instructions, keep it secure, use sub-processors only as described in our privacy policy, assist you with data-subject requests, and delete or return it at the end of our work. [A separate data processing agreement is available on request.]

4.8 Ending the arrangement

• Either of us may end a care plan on [30 days'] written notice.
• If a project is cancelled part-way, you pay for work done up to that point.
• On termination we'll provide an export of your site files and help you move your domain. We may charge reasonable time for migration assistance.
• Your site remains yours; our hosting and support simply stop.

4.9 General

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any part is found unenforceable, the rest continues to apply. Neither of us is liable for failures caused by events outside our reasonable control.